FAQ - Frequently Asked Questions
Lyko Community
Our beloved community just got a major glow-up – with a fresh new look and smarter features! Now you can, for example, use “Stories” to easily share your beauty journeys with photos and videos. Lyko Community is also “app first,” which means you’ll get the best experience by downloading the Lyko app. Come join us – sleeker, smarter, and better than ever!
Lyko Community is a vibrant meeting place for all beauty enthusiasts, where inspiration, tips, and genuine beauty joy take center stage. Here you can discover new favorites, ask questions, read honest reviews, and get loads of fresh ideas – straight from other members.
As a member, you can upload your own Looks, write reviews, join competitions, follow other users, and become part of an engaged network that’s here to inspire and share your beauty journey. The feed is full of authentic tips and results from members all across the Nordics – and parts of Europe.
Yes, absolutely! We love seeing what you create. Share photos or videos in the feed, drop your best tips, show off your looks, or talk about the products you love.
Lyko Community is a place for creativity, beauty talk, and good vibes. And yes – you can post both via the app and on the web.
Your content can inspire, spark conversations, and spread beauty joy – so go for it!
Lyko Community is part of our loyalty program, Club Lyko, which is available to everyone aged 18 and over. If you’re under 18, you can use the program and take part in Lyko Community together with a parent or guardian.
Absolutely! To make sure you don’t miss any inspiration from our other markets, all content is automatically translated with the help of AI 🤖 You’ll see a small AI icon on the post, and if you want to read the original text, just click on it.
“Look” is Lyko Community’s most creative feature! Here, you can post photos or videos of a makeup look, hairstyle, skincare routine – basically any beauty look – and tag the products you’ve used.
Your Look appears on your profile, in the community feed, and on the product pages of the items you’ve tagged. Perfect if you want to show off results, inspire others, or just spread some beauty magic!
Every Look helps make Lyko Community even more vibrant – so whether you’re a beginner or a pro, you’re welcome to post!
If you don’t see the feature available – give our customer service a shout and we’ll help you out.
We love competitions! And as a member of Club Lyko, you’re always welcome to join in.
All the info is in each competition post: how to enter, what the prize is, how long the competition runs, and when the winners will be announced. Competitions are marked with a clear symbol in the feed, making them easy to spot.
When a competition ends, we announce the winners in the comments of the post, and they’re also contacted via email. Prizes are shipped free of charge with a delivery method provided by Lyko.
For competitions judged by a panel, Lyko employees pick the winners. If a brand is hosting the competition, they handle the entire process. Of course, your information is always managed in accordance with our privacy policy.
#Lykoinflutester is a testing program where around 350 selected members from Sweden, Norway, Finland, and Denmark regularly get to test beauty products for free. The group is diverse, which means the reviews are honest, personal, and genuinely helpful!
“Verified Tester” means that the person received the product through the program and is sharing their opinions completely independently – without any influence from Lyko or the brand. The only thing we require is honesty and a respectful tone.
The reviews are displayed on product pages and in the community feed – and they count towards the product’s overall rating. The products are shipped free of charge to the testers and come from brands that collaborate with Lyko. As a tester, you’re responsible for any potential tax handling.
#Lykotestpilot is for those who want to test a specific product! When we’re looking for testers, we post all the details in the Community: what’s being tested, how to apply, and what’s expected.
All Club Lyko members can sign up during the application period. If you’re selected, we’ll send the product to your home for free. In return, you write an honest and personal review—all within our guidelines, of course!
Reviews are tagged and shown in the feed as well as on the product page—and they contribute to the product’s overall rating. The products come from brands collaborating with Lyko, and you’re responsible for any applicable taxes.
Lyko Creator is Lyko’s ambassador program within Lyko Community.
As a Lyko Creator, you get the opportunity to create looks, review products, and publish content under your profile in the community, in collaboration with Lyko and several of the brands we carry. The program also offers chances for education if you want to develop your skills in content production and beauty together with Lyko’s experts.
The Lyko Community team is happy to receive your application. Reach out to customersupport@lyko.com if you’re interested!
After a purchase, you’ll receive an email from us inviting you to review your products – and if you use the tag #lykoreview, you’re automatically entered into our monthly draw!
One winner per market is chosen every month and wins a gift card worth 1000 SEK. All we want is your honest experience. You write on your own terms – without any influence from us or any brand.
We’d love to hear your thoughts! Email us at customersupport@lyko.com with your feedback, suggestions, or ideas. Your input helps us make Lyko Community even better for everyone!
Ask it directly in Lyko Community! On the product page, you can click “Ask a question” (super easy in the app!). You can even attach photos or videos.
Then our support team – or another member – will reply faster than you can say “shine spray.” We’ll ping you via email when the answer comes in.
Yes! Many of our team members are true beauty enthusiasts and are welcome to share their experiences with products they’ve personally tried.
All reviews from employees are clearly marked for full transparency. Just so you know – employee ratings are not included in the product’s overall average rating on the product page.
My order
We can only make changes to orders that have not yet been packed. Please contact us as soon as possible if you would like to make a change to your order. Call customer service: 0281-714 90 or use the chat on the website (Note: it is not possible to make changes to orders by email).
According to the Purchasing Act, you as a customer have the right to cancel your purchase within 14 days after receiving your order. If you want to return your order, you must fill out a return form, which you can find under "My Pages". Log in to "My Pages" - select the order you want to return, and follow the instructions on the page. All items must be in their original packaging and must not be opened or used. See the full return policy in our Terms & Conditions.
Once your order is approved and completed, we will automatically send you an email. If you do not receive your order confirmation, it may be because you entered the wrong email address. If you have more questions, you can always contact our customer service.
Payment
In your package you will find a delivery note. Qliro AB sends your invoice by email. If you choose to pay in installments - you will receive your invoice in the middle of the next month. If you have not received an invoice you can download it here.
For security reasons, we cannot change the payment method after your order is completed. You can contact our customer service if you wish to cancel your order. In that way, you can place the order again with the desired payment method.
You add a voucher or gift card before you complete your payment. At the top right corner it says "add voucher/gift card". Click and enter your discount code. Please note that the discount code must be entered exactly as you received it. For example, if you copy the discount code from an email and simply insert it - make sure that no space is automatically added, as the code will then be invalid.
Unfortunately, there are expired discount codes circulating on the web that we are unable to control. Our discount codes are usually only valid for 48 hours. We send out all current offers and discount codes via our newsletters and SMS. You sign up for these services on the website. If you have further questions, please contact our customer service.
It is not possible to use multiple discount codes for the same purchase.
Delivery
When your package is shipped from our warehouse, an automatic delivery message is sent to your email address. In this email you will find delivery information such as tracking number and a link to track your delivery. You can also follow your order by going to the "Order history" tab in "My Pages". Click the tracking number to see where your order is located. If you don’t have a pickup note, you can use the tracking number to pick up your package at your delivery location.
If your order is sent as a letter, your package will be sent to the nearest delivery point if it is considered too big for your mailbox. If you are missing your package or pickup note, we recommend that you contact your delivery point. Have your tracking number ready upon request.
To get free shipping, you must select a delivery method with free shipping at the checkout, before placing your order. Note! The value of your products must be over a certin amount for free shipping to be availible. The amount differs for the diffrent markets so make sure to check the information in your checkout.
Your package is usually at the delivery point for about 7-14 days. During this time, two SMS notifications will be sent to you. If you still haven’t picked up your package, you will receive a letter with a reminder, before it is returned to us.
If you don’t pick up your package, it will be returned to us as an uncollected package. In this case, you will be charged 250 SEK for all costs incurred by an uncollected package.
If something has happened to your package during shipping, it is important that you keep all packaging and content so we can inspect it as needed. Go to your user profile at Lyko.com and register a complaint. Also write a comment that the complaint is due to a transport injury and feel free to add pictures of the damage. Our complaints department will contact you by email for further infomation about the case.
If you want your order shipped to a different address than your own, fill in your address information at the checkout and then press "Alternative delivery address". This is where you add your desired delivery address. If you choose to send to a different address than your own, and wish to pay by invoice, you will need to verify the address change through eID in the checkout.
We deliver to Sweden, Norway (except Svalbard, Jan Mayen), Denmark, Finland (except Åland), Germany, Poland, Netherlands and Austria. Click on the website for your country and place your order.
My user profile
If you have forgotten your password, click on "Log in". Under "Forgotten your password" you will find "Reset password". Click on it and fill in your email address. An email will be sent to you with new information to be able to log in.
If you have changed your address, log in to your user profile and click on "My Information". Go to "Edit information" to easily change to your new address.
Technical difficulties
In most cases, this is because a previous browser history is stored in your browser, which means that earlier problems can still exist and therefore the website doesn’t work properly. Therefore, you may need to clear your cache and cookies. If you would like further instructions on how to do this, please contact our customer service.
Other questions
Under the "Hair Care" category, you can use the filters and find the products that are best for your hair type. In the filtering function on the left you can select the hair type that best suits you. If you can’t find what you are looking for, you are always welcome to contact our customer service and they will help you find the right products.
If you no longer wish to receive our newsletters by email, it is possible to unsubscribe. Click on your latest email from us and scroll down to the bottom of the page. Here you will find a link you must click on to unsubscribe. The same goes for unsubscribing from SMS. It is also possible to unsubscribe through My pages / Email & text Messages.
You can find all our vacancies on our website. Click HERE to see any available positions. If you can’t find what you are looking for, it is always possible to send an unsolicited application.
Returns or complaints on items purchased in physical stores can only be returned in our Lyko stores. Items purchased online at Lyko.com cannot be returned in our physical stores. In this case, your return or complaint must be registered through your account with us. You can find more information about this in our Terms & Conditions.